At Sommy, we want your calmer mornings to reach you as smoothly as possible. Here's everything you need to know about how we ship your order.
All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). Orders placed on weekends or holidays are processed the next business day. You'll receive a confirmation email when you order, and a second email with tracking as soon as your Sommy is on its way.
Shipping is free on every order — worldwide, with nothing added at checkout.
Once dispatched, orders typically arrive within 7–10 business days. Delivery times are estimates and can vary depending on your location, local carrier, and customs processing in your country. During sale periods or peak seasons, delivery may take a little longer.
Estimated delivery = processing time (1–2 business days) + transit time (7–10 business days).
As soon as your order ships, we'll email you a tracking link. Tap it any time to see where your Sommy is. If you haven't received tracking within 3 business days of ordering, contact us at info@sommysnooze.com and we'll check on it.
INTERNATIONAL ORDERS, CUSTOMS & DUTIES
We ship worldwide. Please note that international orders may be subject to import duties, taxes, or customs fees charged by your destination country once the parcel arrives. These charges are set by your local customs authority and are the customer's responsibility — they are not included in your order total and are outside our control.
Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, weather, or other events outside our control. If your order is significantly delayed, reach out and we'll do everything we can to help track it down.
INCORRECT OR INCOMPLETE ADDRESSES
Please double-check your shipping address at checkout. We're not able to reroute or refund orders sent to an address entered incorrectly. If you spot a mistake, email us at info@sommysnooze.com as quickly as possible and we'll try to update it before your order ships.
If your tracking shows delivered but you can't find your parcel, please check with anyone else at your address and your local carrier first. If it still doesn't turn up, contact us at info@sommysnooze.com and we'll help make it right.
Changed your mind, or Sommy isn't for you? See our Return & Refund Policy, backed by our 90-night promise.
Any shipping questions? Email us any time at info@sommysnooze.com
