Refund policy

Return & Refund Policy

At Sommy, we want you to actually feel the difference in your mornings — which is why every order is backed by our 90-Night Calm-Morning Promise. If Sommy isn't for you, returning it is simple.

Our 90-Night Promise

You have 90 nights from the day your order arrives to try Sommy. If it hasn't made your mornings calmer, contact us for a full refund, even if you've worn it. A wrist alarm can only prove itself once you've actually slept in it, so gentle everyday use is completely fine.

To start a return, email us at info@sommysnooze.com with your order number so we can find you quickly. 

Once your return is approved, we'll email you with simple instructions on how and where to send your Sommy back. Items sent back without first requesting a return can't be accepted, so please reach out before shipping anything.

Have a question before you start? Email us any time at info@sommysnooze.com.

Damaged, Defective, or Wrong Item?

Please check your order as soon as it arrives. If anything is defective, damaged, or you've received the wrong item, contact us right away at info@sommysnooze.com and we'll make it right with a free replacement.

Non-Returnable Items

A few things can't be returned: gift cards, and any item damaged through misuse rather than normal wear. Your 90-night promise still applies during any sale or founding-offer pricing, a discounted Sommy is covered exactly like a full-price one. If you're unsure whether your item qualifies, just ask.

Exchanges

The fastest way to get what you want is to return your original item and, once the return is accepted, place a new order for the replacement.

European Union 14-day cooling-off period

If your order is shipped into the European Union, you have the right to cancel or return it within 14 days of receipt, for any reason and without justification. For this statutory right, the item must be in the same condition you received it, unused, and in its original packaging, with your receipt or proof of purchase. (Our 60-night promise above is more generous and applies alongside this right.)

Refunds

Once we receive and inspect your return, we'll email you to confirm whether your refund is approved. If approved, you'll be refunded automatically to your original payment method within 10 business days. Please note it can take extra time for your bank or card provider to post the refund. If more than 15 business days have passed since your return was approved and you haven't seen it, contact us at info@sommysnooze.com.